CMS Support Specialist

Are you technically skilled, service-oriented, and see it as a challenge to help customers quickly and effectively? As a Customer Success Specialist – Support, you are the first point of contact for our customers when they have questions or issues with their website. You make every interaction a positive experience.

What will you do?

Booking Experts customers use our CMS (Content Management System) to manage their websites. Sometimes they encounter technical challenges or have questions about content, structure, or integrations. That’s where you come in.

Your responsibilities include:

Responding to customer inquiries via email, phone, and chat;
Analyzing and resolving CMS-related issues — from content errors to technical bugs;
Contributing ideas for improvements and translating customer feedback into actionable suggestions for our product team;
Collaborating closely with developers, the onboarding team, and marketing to resolve issues quickly and thoroughly;
Keeping support documentation up to date and helping build our knowledge base.

Where will you be working?

Booking Experts is a fast-growing SaaS scale-up providing a Property Management System (PMS) for holiday parks and hotels. We automate processes, enhance guest experiences, and help our clients maximize revenue.

Working at Booking Experts means having the freedom to choose your own projects and being truly valued for your input. We encourage personal growth and offer plenty of opportunities for development within a close-knit, motivated team. Our flat and informal organization makes us flexible and agile, creating a pleasant working atmosphere and culture.

Your team

As a CMS Support Specialist, you will join the CMS Website Team. You will work closely with other departments such as our developers and marketers. Our enthusiastic team members — Eline, Bouke, Casper, and Isa are hardworking and motivated, able to work independently but also enjoy collaborating.

About you

You have:

HBO-level thinking and working, preferably in communication, media design, or tourism.
Strong affinity with HTML, CSS, and CMS systems;
A proactive, solution-oriented, and customer-focused work attitude.
Strong communication skills, both written and verbal, and can clearly explain technical topics;
Insight into customer behavior and how to translate that into support solutions;
Experience in support or customer service is a big plus!

What we offer:

Hybrid working (office in Enschede + remote options. Fully remote work is possible in consultation);
Attractive secondary benefits, including an annual salary increase, a 10% salary bonus after one year of service, 5 weeks of vacation per year, and extra days off during public holidays;
A modern work environment with a sit-stand desk, MacBook with a large screen, daily fresh fruit, snacks, and a shared lunch;
Personal development: We stimulate growth and offer many opportunities to develop yourself within a close team. We provide online training through our own Learning Management System and work with buddies;
An informal and ambitious team working together on growth and innovation;
Regular team outings and weekly Friday afternoon drinks to celebrate successes.

At Booking Experts, we strive for a healthy workplace. That’s why you’ll find fresh fruit in the office, we encourage daily walks, provide sit-stand desks, and offer healthy lunch options. Coffee, tea, and soft drinks are always available. We also strongly support the ‘Smoke-Free Generation’ initiative and kindly ask our employees not to smoke during office hours. Join our team and work towards happy owners, happy employees, and happy guests!