Our Customer Success Team ensures that our users are helped with proper onboarding, advising on issues, providing training, pursuing goals and much more! They also work on our Booking Experts Academy for new users, as well as our Academies which are taught at many tourism courses in the Netherlands and Belgium.
Customer Success Team colleagues work with advanced software, so basic operations are automated. This contributes to the fast and consistent response time towards users. Both during office hours and on-call services outside office hours.
There is a nice variety of work within the Customer Success Team. No two days are the same! What might a working week look like? On Monday you man our support line via chat, e-mail and phone, on Tuesday you provide an onboarding training at the office, on Wednesday you man our support line again and in the meantime you test upcoming updates, on Thursday you get to grips with several challenging issues from users and put a new administration live and on Friday you write a new Academy in the morning, in the afternoon you check upcoming updates and call a user who needs help and also you are always available to jump in if there is a rush in terms of support questions. The following week could look very different again!
There is a relaxed atmosphere in the Customer Success Team. Of course, it is hard work on a regular basis, but they also make room for socialising together. They regularly go for a walk, discuss weekend plans and are present at drinks!
In short: mail, chat, phone calls and park visits. Coffee, tea, spa red and Rivella. Users, schools, partners and colleagues. Jumbo, Broodbode, Tango sandwich and fruit. Trainings, onboardings, knowledge sessions and Booking Experts Academy. Together, we make Team Customer Success!