At Booking Experts, the end user is at the heart of everything we do. Our all-in-one reservation system is built for leisure businesses of all shapes and sizes. We offer a user-friendly platform that’s easy to understand, no matter the type of organisation.

What will you be doing?

You’ll lead a variety of projects and take ownership of product research. Through interviews, surveys, and user testing, you’ll identify the needs and pain points of our users. Once mapped out, you’ll explore and develop solutions using tools like journey maps, app maps, and wireframes. Your main goal is to ensure our product meets customer needs and delivers an outstanding user experience.

You’ll work closely with the rest of the Product & Engineering team to assess the relevance and priority of each project. With a strong helicopter view, you’re able to oversee and solve complex challenges. You’ll collaborate with a range of stakeholders, making every day different. We also welcome fresh ideas, whether it’s about ways of working or new tools to try.

Your key responsibilities:

• Identifying user pain points, needs, and goals;
• Determining the relevance and priority of potential projects;
• Optimising the user experience through detailed flows and clear UX writing;
• Guiding the development process in close collaboration with software engineers and stakeholders;
• Communicating progress to colleagues and customers, keeping everyone informed of the latest developments;
• Designing and implementing smart solutions together with engineers.

Where will you be working?

At Booking Experts, you’ll be part of an environment where you’re free to choose your own projects and where your input is genuinely valued. We actively support personal growth and offer plenty of opportunities to develop yourself within a close-knit, motivated team.

Our organisation is flat and informal, which makes us flexible and fast-moving. It also creates a positive working atmosphere and a friendly, open culture.

Your department and team

The Product Team is built around freedom, technical expertise, vision, growth, and calm, with a good dose of fun when the moment calls for it. Every day, our experienced engineers work on a scalable, advanced booking platform for holiday parks. Within the team, you’ll find specialists in backend, frontend, full stack, and DevOps.

With the BEX App Store, recreation businesses can further expand BEX PMS and tailor it to their needs in terms of process automation and optimisation. This results in more direct bookings and increased guest satisfaction. In this way, we comprehensively support holiday parks with automation, digitalisation, and smart integrations.

We develop a range of powerful features, such as:

• BEX PMS: For managing all back-office operations.

• Search and book: For stimulating direct bookings via the park’s own website.

• BEX CMS: For building user-friendly websites that are seamlessly integrated with BEX PMS.

• Business Intelligence: Advanced dashboards for making data-driven decisions.

• BEX App Store: Integrations with external systems, such as: access control systems, channel managers, marketing tools, and more.
  

Join Booking Experts and become part of a growing organisation that is transforming the recreation and hospitality sector with innovative technology and customer-focused solutions.

Wat do you bring?

You have experience conducting project research and creating journey maps, app maps, and wireframes. Your communication and presentation skills are excellent. You think analytically, critically, and strategically. With a strong helicopter view, you’re able to oversee complex problems and develop effective solutions. You communicate clearly with stakeholders and your team to ensure everyone is aligned on progress and decisions.

You’re also a great listener, an essential skill for uncovering the root causes behind user pain points. Your approach is pragmatic, and you’re skilled at identifying problems and managing expectations. You understand the balance between technical constraints and human needs, and you know there’s more than one way to solve a challenge.

You have:

• A minimum of Bachelor's degree level of education or equivalent experience;
• At least two years of experience as a Product Manager or in a similar role;
• Strong command of the English language;
• Experience with design tools such as Figma and Balsamiq (not required, but a plus);
• A high level of empathy. You can truly understand the end user’s perspective;
• A collaborative mindset, excellent communication skills, and a goal-oriented approach to project work.

Why apply?

A challenging position within an innovative company that is transforming the recreation and hospitality sector with technology. You will have the opportunity to manage your own integration projects and to be part of an organisation that places technology and customer focus at its core.

• Flexibele working hours: A challenging position within an innovative company that is transforming the recreation and hospitality sector with technology. You will have the opportunity to manage your own integration projects and to be part of an organisation that places technology and customer focus at its core.

• Attractive secondary benefits: An annual salary increase, an employee benefit of a 10% salary bonus after one year of service, 5 weeks of holiday per year, and extra days off during public holidays.

• Work environment: A modern working environment with an sit-stand desk, a MacBook with a large screen, and daily fresh fruit, snacks, and a comprehensive joint lunch.

• Personal Development: We encourage personal growth and offer numerous opportunities for you to further develop yourself within a close-knit team.

At Booking Experts, we strive for a healthy work environment. That is why you will find fresh fruit at our office, we encourage a daily walk, we provide sit-stand desks, and we offer responsible lunch options. Coffee, tea, and soft drinks are also always available for you. Additionally, we wholeheartedly support the initiative of 'a smoke-free generation'. Therefore, we appreciate it if our employees do not smoke during office hours.

Join our team and work towards happy owners, happy employees, and happy guests!

Are you enthusiastic, but would you like to know more first? Feel free to contact our recruiter via recruitment@bookingexperts.com. We would love to meet you!