Junior Customer Success Manager

Do you enjoy building relationships and helping customers achieve their goals? Are you interested in technology, data and customer success? If so, we'd love to hear from you.

About Booking Experts

At Booking Experts, we're transforming the way hospitality businesses operate. Our all-in-one software platform helps holiday parks, campsites and accommodation providers manage reservations, automate processes and deliver exceptional guest experiences.

We work with hospitality businesses across Europe and continue to grow rapidly. Our mission is simple: to help hospitality entrepreneurs spend less time on administration and more time focusing on their guests.

As part of our team, you'll join a fast-growing SaaS company where innovation, ownership and customer success are at the heart of everything we do.

About the Role

As a Junior Customer Success Manager, you'll help customers get the most value from Booking Experts. You'll work closely with a portfolio of customers, supporting them as they grow their businesses and helping them maximise the benefits of our platform.

You'll learn how to analyse customer data, understand platform usage and identify opportunities to improve customer outcomes. With support from experienced colleagues, you'll develop into a trusted advisor who helps customers optimise their operations, improve processes and achieve long-term success.

This role is ideal for someone who enjoys working with people, is curious about technology and wants to build a career in Customer Success within a growing SaaS business.

What You'll Be Doing

• Building strong relationships with customers and becoming a trusted point of contact.

• Supporting customers in achieving their goals and getting maximum value from Booking Experts.

• Monitoring customer engagement and platform usage to identify opportunities for improvement.

• Helping customers adopt new features, workflows and best practices.

• Assisting with customer reviews, success plans and account development activities.

• Gathering customer feedback and sharing insights with Product, Sales and Development teams.

• Identifying potential risks and escalating customer concerns when appropriate.

• Supporting customer retention initiatives and contributing to long-term customer satisfaction.

• Learning how to interpret customer data and translate insights into practical recommendations.

• Collaborating with colleagues across the business to improve the overall customer experience.

About You

We're looking for someone who is customer-focused, eager to learn and excited about building a career in Customer Success.

You'll likely have:

• A higher education qualification or equivalent level of thinking and working.

• Strong communication and relationship-building skills.

• An interest in technology, software and digital solutions.

• The ability to understand customer needs and communicate clearly.

• Good analytical skills and a willingness to work with customer data and insights.

• A proactive mindset and a genuine desire to help customers succeed.

• The ability to manage multiple priorities and stay organised.

• A collaborative approach and enjoyment of working with different teams.

Previous experience in hospitality, customer service, account management or customer success is a plus, but not essential.

What You'll Bring

You're curious, ambitious and enjoy working with people. You take ownership of your work, learn quickly and enjoy finding ways to help customers succeed.

You have a positive attitude, strong interpersonal skills and an eagerness to develop professionally. Most importantly, you're motivated by building relationships, solving problems and creating value for customers.

What We Offer

• A competitive salary based on your experience.

• Annual salary reviews.

• A 10% salary increase after your first year.

• Hybrid working opportunities.

• 25 days of annual leave.

• A structured onboarding programme with a dedicated buddy.

• Access to our Learning Management System (LMS), internal training and ongoing development opportunities.

• Clear opportunities to grow into a Customer Success Manager role.

• The opportunity to make a real impact in a growing international SaaS company.

The Hiring Process

Apply

Submit your application and tell us a bit about yourself.

Initial Review

We'll review your application and get back to you within five working days.

First Interview

Meet the team and learn more about Booking Experts and the role.

Second Interview

A deeper conversation about your experience, skills and approach to customer success.

Offer

If it's a great match on both sides, we'll be delighted to welcome you to Booking Experts.